SriLankan Airlines explains reasons for delay in flight UL 504

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SriLankan Airlines explains reasons for delay in flight UL 504

January 04, 2015

SriLankan Airlines has announced that its Colombo bound flight from London, UL 504 of January 1, 2015 was delayed due a technical fault being identified whilst the aircraft was on ground. The passengers were accommodated at a hotel in London as it was expected that the rectification work could not be completed overnight due to London Heathrow Airport's (LHR) mandatory closure for night curfew. SriLankan staff were at hand throughout with the passengers and assisted.

Regrettably on January 2, the passengers had been boarded and prior to take off, a technical fault was once again detected, at which point it was decided to ground the aircraft for further tests and inspection by aircraft engineers, SriLankan Airlines further stated and added that this is in accordance with SriLankan Airlines’ policy of ensuring that highest priority is givento the overall safety of its passengers and crew at all times.

According to the airline, SriLankan’s technical team in London is doing its utmost to rectify the situation in order to expedite travel. Meanwhile the SriLankan staff have continued to be at hand and provided necessary accommodation and facilities to the passengers. The majority of the passengers have been rebooked on alternate flights to facilitate their travel.

The Airline extends a sincere apology to all its passengers for the inconvenience caused due to this delay.